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Centre for Railway Information Systems

RailOne: Your All-in-One App by Indian Railways
RailOne is a comprehensive app developed by Indian Railways, designed to consolidate all public-facing services into a single, user-friendly platform. By integrating multiple functionalities into one app, RailOne simplifies the travel experience with a seamless single sign-on (SSO) system. Whether you’re planning a trip, booking tickets, or seeking additional services during your journey, RailOne is your ultimate travel companion.

Key Features:
Plan and Book Tickets: Effortlessly plan journeys, search for trains, and book reserved or unreserved tickets through the app. This consolidation reduces the need for multiple platforms, streamlining the booking process.
- My- Bookings: This functionality enables the users to check the details and history information of both booked and canceled tickets (unreserved and reserved) at the same platform. User interface presents the filtering  functionality as per user’s preference based on duration and transaction type.
-You: This functionality enables users to view profile details and edit if needed. Also shows status of profile completion. Gives access for changing password, enabling/disabling biometric. Users can also verify email, edit their name (can be done only once) and delete account. These options are available under My Account Tab. User can also Add money to his R-wallet.
Real-time Train Tracking: Track your train in real-time with live updates on delays, expected arrival times, and other critical information, keeping you informed and helping you adjust your plans.

Coach Position Finder: Locate your coach’s position on the platform easily, making the boarding process smoother and more convenient.

Order Food on the Go: Place food orders from partner vendors while on board, ensuring fresh and timely meals during your journey.

Rail Madad: Use the Rail Madad feature to raise and track complaints or feedback directly with Indian Railways for quick resolution.

Refund Requests: Simplify the process of requesting refunds for canceled or missed journeys through the app.

Multilingual Support: Access the app in multiple languages, catering to India’s diverse population and enhancing accessibility.

R-Wallet Integration: Utilize R-Wallet, a digital wallet integrated into the app, for secure and convenient payments for various services.

RailOne is available for download on both the Google Play Store and Apple App Store, ensuring accessibility for both Android and iOS users.

The app is developed by CRIS (Centre for Railway Information Systems), an organization under the Ministry of Railways. CRIS combines skilled IT professionals with experienced railway personnel to design, develop, and maintain critical software systems for Indian Railways. Key systems developed by CRIS include:

Reserved Ticketing System: Efficiently manages millions of long-distance seat bookings.
Unreserved Ticketing System: Facilitates easy ticketing for short-distance journeys.
Train Search and Tracking: Offers real-time train search and tracking features.
Coach Position Finder: Enhances the boarding process by helping passengers find their coach.
Rail Madad: Manages grievances and feedback effectively.
Food Ordering System: Allows passengers to order food from partner vendors.
Refund Systems: Processes refunds smoothly for booking errors and cancellations.
CRIS continues to lead in innovation, developing integrated solutions that make travel more efficient. The partnership between CRIS and Indian Railways has been instrumental in modernizing railway infrastructure and enhancing passenger services through advanced technology. RailOne embodies this digital evolution, making train travel smarter, more comfortable, and more accessible. With ongoing developments in RailOne and CRIS’s IT systems, Indian Railways aims to provide an exceptional travel experience, leveraging technology to simplify every aspect of your journey.

RailOne

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